粗魯、混亂或尊重

By Rick Boxx

在今日的職場中似乎流行冷淡、不尊重別人的行為。然而奇怪的是,許多時候這種表現不會被懲罰,有時甚至反而會得到讚賞!

根據著名的華爾街日報的一篇文章提到一項研究,雇主通常給粗魯、脾氣不好的員工更多薪水。這項研究發現很難共事的員工平均比較隨合之同事的薪水多18%。想像一下你投資了薪資、稅、福利、訓練和相當的時間在員工身上,但他們卻在員工會議上對你大聲吼叫,而且摔門而去。

雖然這可能會對一個機構帶來分裂的影響,有些主管還是讓自己被威嚇,被氣勢凌人的員工操縱。但犧牲了什麼?根據另一項研究,脾氣不好的員工甚至能讓組織付出更大的代價。不禮貌的行為常常造成員工離職。這可能是因為員工對不斷的衝突覺得不舒服;還有人可能因為主管沒有管教不能被接受的行為,而對主管失去尊敬。

「別咬那餵你的手」是我們需要再思想的一句老生常談。雇主有絕對的權利去強調為他們的公司工作是一種榮幸,不是權利,而且自我中心、分裂的言詞和行為是不被允許的。

若你是雇主,雇用尊重別人且隨和的人會是更好的作法。雇主需要了解,被霸凌去付更高薪水給有粗魯行為的員工,即使他們的才幹和技能對公司的成功有貢獻,這會讓公司瀕臨危險。安撫那造成混亂且不尊重別人──尤其是不尊重雇主──的人,最後一定對每個有關人士帶來破壞。

所以,雇用新員工──以及定期檢討員工績效時,強調尊重與合作應該是那過程中重要的一部份。一個智慧的監督者會尋找那些尊重別人,以及在與別人互動時展現謙恭的人,並將他們升遷到更高職位。以下是聖經新約中使徒彼得提供的一些原則:

隨時都應該尊重別人。對別人表示體貼與了解應該是放諸四海皆準的做法,不論一個人在組織裡的職位如何,或他們是否覺得自己「值得」被尊重。「務要尊敬眾人,親愛教中的弟兄,敬畏 神,尊敬君王」(彼得前書2章17節)。

尊敬權柄應該是必要的。
有人會說:「我只尊重那些值得我尊重的人。」然而,從聖經的觀點,不論別人做了什麼,我們都要尊重他們。「你們作僕人的,凡事要存敬畏的心順服主人;不但順服那善良溫和的,就是那乖僻的也要順服。倘若人為叫良心對得住 神,就忍受冤屈的苦楚,這是可喜愛的」(彼得前書2章18-19節)。「僕人」這個詞對21世紀的職場而言,可能是過時的身份,但彼得所指的是應用在雇主與員工之間的關係。

本文版權為正直資源中心(Integrity Resource Center, Inc.)所有。本文獲得授權改編自「瑞克.博克思的正直時刻Integrity Moments with Rich Boxx」。這系列的文章是以一個基督徒的觀點評論職場的正直議題。想要更多了解正直資源中心或想要收到電子文件的「瑞克每天的正直時刻Rick”s daily Integrity Moments」系列文章,請上網www.integrityresource.org。他的書「如何生意興隆而不犧牲正直」提供人們正直地作生意的方法。

省思 / 討論題目
在職場中你曾否親眼見過粗魯、不尊重人的行為?若有,請形容那情況,以及主管如何處理那情況。 你是否同意冷酷、無禮的行為在職場中有增加的驅勢?你認為造成如此的因素可能是什麼? 若你觀察到不禮貌的行為沒有被恰當地糾正,你認為自己就有正當理由也不禮貌嗎?為什麼? 本文所引述聖經中的一節經文說僕人(或員工)要順服主人,即使他們嚴厲且不公平。你對此有何看法?註:若你有聖經且想要看有關此主題的其他經文,請看:
箴言20章2節,21章1節;馬太福音6章24節;以弗所書6章5-9節;腓立比書2章3-4節;彼得前書3章15-16節,5章5-6節

RUDE AND DISRUPTIVE…OR RESPECTFUL?
By Rick Boxx

There seems to be an epidemic of callous, disrespectful behavior in today”s workplace. Yet, strangely enough, such demonstrations many times are not penalized. Sometimes they are even rewarded!

According to a study mentioned in an article in the prestigious Wall Street Journal, employers often pay more for rude and disagreeable employees. The study discovered employees difficult to work with actually earn, on average, 18 percent more than their more agreeable peers. Imagine investing payroll, taxes, benefits, training, and considerable time in employees, only to have them become disruptive by shouting at you in a staff meeting and slamming the door as they depart.

Despite this potentially divisive impact within an organization, some executives allow themselves to be manipulated by intimidating, overbearing staff members. But at what sacrifice? Disagreeable employees, according to another study, can exact an even greater cost to the organization. Uncivil behavior often the results in increased employee turnover. This could be because workers become upset by continual conflict; others might lose respect for superiors that fail to discipline acceptable behavior.

"Don’t bite the hand that feeds you" is an old saying that needs to be revisited. Employers have every right to emphasize the fact that working for their company is a privilege, not a right, and self-centered, disruptive speech and behavior will not be tolerated.

If you are an employer, hiring people that respect others and are agreeable is a better path. Employers need to make themselves aware of the temptation to become bullied into paying more than they should for rude behavior, even when valued talents and skills have contributed to the company”s success are at stake. Appeasing employees that disrupt the organization and show no respect for others – especially those for whom they work – eventually proves destructive for everyone involved.

Therefore, in hiring new staff – as well as conducting periodic performance reviews – stressing the importance of respect and cooperation should be an important part of the process. A wise supervisor looks for and promotes those who respect others and demonstrate humility in interacting with others. Here are some principles the apostle Peter offers in the Bible”s New Testament:

Respect should be expected at all times. Demonstrating consideration and understanding to others should be a universal practice, regardless of a person”s position in an organization or their perceived “worthiness” of being respected. "Show proper respect to everyone: Love the brotherhood of believers, fear God, honor the king" (1 Peter 2:17).

Respect for authority should not be optional. Some people would say, “I will show respect only to people that earn my respect.” From a biblical perspective, however, respect should be shown regardless of what the other person does. "Slaves, submit yourselves to your masters with all respect, not only to those who are good and considerate, but also to those who are harsh. For it is commendable if a man bears up under the pain of unjust suffering because he is conscious of God" (1 Peter 2:18-19). The word "slaves" may sound out of place for the 21st century workplace, but the relationship Peter was referring to applies to that of employer and employee.

Copyright 2012, Integrity Resource Center, Inc. Adapted with permission from "Integrity Moments with Rick Boxx," a commentary on issues of integrity in the workplace from a Christian perspective. To learn more about Integrity Resource Center or to sign up for Rick”s daily Integrity Moments, visitwww.integrityresource.org. His book, How to Prosper in Business Without Sacrificing Integrity, gives a biblical approach for doing business with integrity.

Reflection/Discussion Questions
Have you personally witnessed rude and disrespectful behavior in your workplace? If so, describe it and how persons in authority addressed it. Do you agree with the contention that callous, offensive behavior in the workplace is on the increase? What do you think might be factors contributing to this? If you observe disrespectful behavior not being corrected appropriately, do you think this justifies your acting in a similar manner? Why or why not? One of the Bible passages cited tells slaves (or employees) to submit to those in authority over them, even if they are harsh and unjust. What do you think about this?NOTE: If you have a Bible and would like to read more about this subject, consider the following passages: Proverbs 20:2, 21:1; Matthew 6:24; Ephesians 6:5-9; Philippians 2:3-4, 1 Peter 3:15-16, 5:5-6

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