By: John D. Beckett
這位醫生要如何能讓員工在工作上建立更多的責任？他如何才能改變職場的文化，讓員工和自己的價值觀以及做事態度更一致，同時也能維持診所有效地運作？ 文中的醫生是否應該把員工換掉以達到他想改變的目標？如果你覺得他應該換員工，他要怎麼做比較好？ 醫生要用什麼方法確保他的員工能維持承諾,而能達到他所期待的標準？最佳練習
舊約中的箴言很清楚地表達了在工作上，愛與責任同時並存的重要性。「不可使慈愛、誠實離開你， 要繫在你頸項上，刻在你心版上」」。(箴言 3章3節). 耶穌對拿石頭打行淫女人的群眾所說的話，就是一個愛與責任同時並存的經典例子。他對群眾說：「你們中間誰是沒有罪的，誰就可以先拿石頭打她。」 於是又彎著腰，用指頭在地上畫字。他們聽見這話，就從老到少，一個一個地都出去了，只剩下耶穌一人，還有那婦人仍然站在當中。 耶穌就直起腰來，對她說：「婦人，那些人在哪裏呢？沒有人定你的罪嗎？」 她說：「主啊，沒有。」耶穌說：「我也不定你的罪。去吧，從此不要再犯罪了！」 (約翰福音 8章7-11節). 在我的書「愛上星期一」當中，適當應用愛和責任，就像是一個銅板的兩面能同時並存。沒有責任的愛心，容易氾濫；而沒有愛心的責任是狠心而且嚴厲。當愛和責任同時並存，而能平衡被應用時，則充滿了能力。
BUSINESS DILEMMA EDITION
ACCOUNTABILITY IN A COMPASSIONATE ENTERPRISE
By John D. Beckett
Dr. Gonzales was a highly skilled dentist who presented himself to his patients as unusually caring and compassionate. He took extra time so clients were reassured and understood the procedures they would be experiencing. He occasionally provided services without charge for those who could not afford them, and typically followed up to make sure his patients were making good progress after major procedures.
However, there was a problem with some members of his staff. They took advantage of their boss”s tender nature, cutting corners in ways that would never be permitted in a demanding, no-nonsense workplace. These workers felt no accountability to him and did not fear having to incur any disciplinary action from him.
Dr. Gonzales decided he needed to make some changes, knowing that if he did not, eventually his patients and the reputation of his practice would suffer. He had to command the highest level of respect and professional diligence from his co-workers, without compromising his gentle and caring nature. But just how to accomplish this was another matter. He simply was not sure.
QUESTIONS FOR DISCUSSION
How might Dr. Gonzales establish greater accountability in his practice? Could he change the overall culture to more clearly align with his personal values and demeanor, while at the same time maintaining an efficient business model? If so, how? Should he be willing to terminate and replace members of his staff to achieve this goal? Why or why not? And if so, how do you think he could best go about doing that? What kinds of measures should he institute to assure sustained compliance by his staff to the standards he desires to maintain?© 2016. John D. Beckett is chairman of R. W. Beckett Corporation in Elyria, Ohio, U.S.A., one of the world’s leading manufacturers of residential and commercial heating systems. He was named manufacturing "Entrepreneur of the Year" by Ernst and Young in 2003. His first book, Loving Monday, is available in 19 languages.
Compassion and accountability are parallel truths. They are like twin rails on which trains run. Both are necessary, even if some feel compassion and accountability are in conflict and cannot coexist. Wise business leaders strive to make certain that both qualities are fully functioning in their organizations, never emphasizing one to the exclusion of the other.
FOR FURTHER CONSIDERATION
A passage from the Old Testament book of Proverbs clearly expresses the importance of blending both compassion and accountability in a business context: “Let not mercy and truth forsake you” (Proverbs 3:3). Jesus, in addressing a group of leaders prepared to stone a woman caught in the act of adultery, offered a classic example of how to effectively merge compassion and accountability in a real-life situation. He said to them, “He who is without sin among you, let him throw a stone at her first.” After all of the woman”s accusers departed, Jesus said to her with compassion, “Neither do I condemn you.” He did not stop there. To hold her accountable, He added, “Go, and sin no more” (John 8:1-11). In my book, Loving Monday, I explain how, when utilized properly, compassion and accountability can serve as two sides of the same coin: “Compassion without accountability produces sentimentalism. Accountability without compassion is harsh and heartless. Compassion teamed up with accountability is a powerful force.” They must be kept in balance, applying equal measures of both as needed.