Sunday, May 19, 2024

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葡萄樹傳媒

藉著責備達成幫助

By Rick Boxx

你是否曾想過「建設性的批評」或「及時責備」的重要性?許多年前,我們長期配合的一家印刷廠送來本公司訂作的一項印刷品,那是用在代表我們機構的視覺標誌。然而一看到那成品,就發現顏色不符合我們的要求,甚至與原本的指示相差很遠。

我一貫是與人為善,不願得罪人,所以我掙扎考慮著應該怎麼做。「我不想讓人感覺像是個挑剔者」我試圖說服自己。「那顏色其實也沒有差太多;我們可以不必計較這一點色差。」然而,我的助理不認同我這種不願傷害人,姑息的想法。她明確知道該怎麽處理。

「我們不可以寄出像這樣的東西,」她強調:「他們必須重印!」

當然,我的助理是對的。我們費心地選擇了特定顏色來代表我們的機構,也準確地指示印刷廠,我們要求的顏色。我們無須藉由接受不符合標準的成品來與印刷廠妥協。不必考慮印刷廠是否因此造成損失,重要的是,要讓他們知道錯誤,以及他們的服務不符合期待。否則,他們怎會明白採取正確的作法,以確保將來工作品質的重要性?

那家印刷廠並沒有被觸怒,反而感謝我們的糾正,也很快地處理。第二天我們就收到了重做後正確的成品,看起來好太多了。我很高興我的助理盡職而堅決的指正,讓公司及我面對問題並負起應盡之責。

回頭看那個情況,我明白我當時忘記一些重要的聖經原則,就是當有需要時,就要提出糾正,不論是對一個廠商、員工或甚至是顧客。

責備是禮物。對一位下屬、朋友或廠商,直言他們的工作不被接受,雖然困難卻也可以是一項有愛心的舉動,只要是出自正確的心態,不是為了貶低對方,而是要幫助他們將來能做得更好。「智慧人的勸戒,在順從的人耳中,好像金耳環和精金的妝飾」(箴言25章12節)。

責備的責任。若你發現某人做出低於標準的工作,但卻沒有提醒他們,你等於也參與了那工作,甚至是寬容他們的錯誤。「不可心裡恨你的弟兄;總要指摘你的鄰舍,免得因他擔罪」(利未記19章17節)。

責備的益處。許多時候,似乎很難對人說出糾正或責備的話語,但若責備能幫助人們在工作上變得更有功效且有生產力,最後的結果可能是,對方感謝我們願意提供建設性的批評。「責備人的,後來蒙人喜悅,多於那用舌頭諂媚人的」(箴言28章23節)。

憑著愛心責備某家廠商--關心某個人,或公司,讓他們明瞭自己沒有達到應有的水準及你的期待--可使你,以及他們,為臻卓越全力以赴。

本文版權為正直資源中心(Integrity Resource Center, Inc.)所有。本文獲得授權改編自「瑞克.博克思的正直時刻 Integrity Moments with Rich Boxx」。這系列的文章是以一個基督徒的觀點評論職場的正直議題。

省思/討論題目
當你發現有人的工作表現無法被接受,且低於他平常的水準,要你去糾正或責備那人,會是很容易或很困難的事? 將上一題的角色互換,當別人覺得你的工作沒有達到他們期待的標準,需要改進,你是否能虛心接受責備? 你是否同意,對於別人的錯誤閉口不提,會造成他的失敗?請解釋。 你是否曾經因為糾正過某人的工作品質,反而使你們的關係更好?若是,你當時是如何處理的?註:若你有聖經且想要讀更多有關此主題的經文,請參考以下經節:箴言13章1節,17章10節,27章5-6節;以弗所書4章29-32節;提摩太後書3章16-17節;雅各書3章9-11節

SERVING A VENDOR WITH A HELPFUL REBUKE
By Rick Boxx

Have you ever thought about the importance of constructive criticism, or a timely rebuke? Several years ago, a printer we had been using for some time delivered a project to my office that was intended to represent our organization visually to thousands of people. Upon reviewing the work, however, the colors failed to match what we had requested. They were not even close to our instructions.

My tendency is to lean toward being a people-pleaser, so I struggled concerning what I should to do. “I don”t want to sound like a complainer,” I reasoned. “Maybe the colors are not that far off, and we can overlook the fact they are not an exact match.” My assistant at the time, however, did not share my struggle with being unwilling to hurt someone”s feelings. She knew what needed to be done.

"We can’t send this out looking like this," she asserted. "They will have to do the job again."

My assistant was right, of course. We had painstakingly chosen the colors for representing our organization and had accurately specified what we needed. And we were not doing the printer any favors by accepting substandard work. Rather than being concerned about offending the printing company, it was important for them to know when their services were not meeting expectations. Otherwise, how could they realize the need for taking corrective measures to ensure the quality of future work?

Rather than taking offense, the printer appreciated being informed of the error and was quick to respond. The next day we received our project – it had been redone, looking much better. I was glad my assistant had the determination to hold the company, and me, accountable.

Looking back on this situation, I realize I had forgotten some important biblical principles that apply to the value of providing correction when needed, whether for a vendor, an employee or even a customer:

The gift of a rebuke. Telling someone, whether a fellow staff member, friend or supplier, that their work is not acceptable can be an act of kindness if done in the right spirit, intended not to demean but to help them in doing better in the future. “Like an earring of gold or an ornament of fine gold is a wise man”s rebuke to a listening ear” (Proverbs 25:12).

The obligation of a rebuke. If you find someone performing substandard work and fail to bring it to their attention, in effect you are participating in, even condoning their failure. "Do not hate a fellow Israelite in your heart. Rebuke your neighbor frankly so you will not share in their guilt" (Leviticus 19:17).

The benefit of a rebuke. Many times it may seem hard to offer words of correction and rebuke, but if these help the individuals become more effective and productive in their work, the end result might be gratitude for our willingness to provide the constructive criticism. “He who rebukes a man will in the end gain more favor than he who has a flattering tongue” (Proverbs 28:23).

Rebuking a vendor in love – caring enough about that person, or company, to make them aware of falling short of your expectations – can result in affirming your own commitment to excellence, as well as theirs.

Copyright 2015, Integrity Resource Center, Inc. Adapted with permission from "Integrity Moments with Rick Boxx," a commentary on issues of integrity in the workplace from a Christian perspective.

Reflection/Discussion Questions
How easy – or difficult – is it for you to correct or rebuke someone else when you find them performing work that is unacceptable and below their capabilities? Turning the question around, how readily do you receive the rebuke of others when they feel your work does not meet expected standards and needs improvement? Do you agree with the idea that to withhold necessary correction amounts to being a contributor in the other person”s failure? Explain your answer. Have you ever confronted someone concerning the quality of their work and later discovered that experience had contributed to strengthening your relationship? If so, how did you approach the situation?NOTE: If you have a Bible and would like to read more about this subject, consider the following passages: Proverbs 13:1, 17:10, 27:5-6; Ephesians 4:29-32; 2 Timothy 3:16-17; James 3:9-11

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