追求職場中的"R.A.R.E."- 罕見的領導力──PURSUING “R.A.R.E. LEADERSHIP” IN THE WORKPLACE

在《職場中罕見的領導力》一書中,作者馬庫斯.華納(Marcus Warner)和吉姆.威爾德(Jim Wilder)使用 RARE 作為「如何成為成熟領導者」的字母縮寫。第一個 R 代表「維持關係」(Remain Relational)。我期待從自己的職業經歷中來探討這些原則。

在公共會計部門工作時,一位經理認為我破壞了她的權威。她沒有單獨的適當地責備我,而是把我叫到她的辦公室,和另一位合夥人羞辱和貶低我。如果她有好好地維持關係,我就會汲取必要的教訓並改正我的行為。然而,當時我只感到被羞辱和憤怒,就立即辭掉了工作。

聖經中談到了這一點。以弗所書 4 章 32 節告訴我們:並要以恩慈相待,存憐憫的心,彼此饒恕,正如 神在基督裏饒恕了你們一樣。」當工作中出現問題時,可以將它們當作任務來處理,或者你也可以維持關係,在不破壞關係的情況下解決問題。

第二個字母 A 代表「真實做自己」(Act Like Yourself)。當一位客戶開始口頭攻擊我們的一名銀行員工時,我的一位前老闆展現了這種特質。他介入其中,與客戶對質,當爭執越演越烈時,他給了這個客戶一張支票,上面寫著這位客戶銀行賬戶的總額,然後關閉了他的賬戶。我的老闆行事為人無論面臨甚麼狀況就像他自己,是個成熟有擔當的人。

耶穌宣稱,主的靈在我身上,因為他用膏膏我,叫我傳福音給貧窮的人;差遣我報告:被擄的得釋放,瞎眼的得看見,叫那受壓制的得自由。」(路加福音 4:18。堅強、成熟的領導者行事像大人。他們不容易被操縱,他們是保護者,而不是掠奪者。

罕見領導力中的第二個 R 代表「恢復喜樂」(Return to Joy)。多年前,我問候一位員工她的情況如何。雖然她回答說 :「很好」,但我可以看出她不是「很好」 – 顯然有什麼事困擾著她。我看著她的雙眼說:「妳最近到底怎麼了?」當她開始分享她的恐懼和擔憂時,眼淚湧了出來。後來她對我說,儘管她的處境仍然很艱難,這個簡單的舉動幫助她恢復了喜樂。

我們發現箴言 15章23節教導了這個原則:口善應對,自覺喜樂;話合其時,何等美好。」作為成熟的領導者,重要的是培養自己能覺察我們周圍,那些生活在恐懼中並迫切需要喜樂的人。

罕見領導力中的 E 代表「忍受艱難」(Endure Hardship Well。 2001 年美國遭受911 恐怖攻擊。而就在前幾個月,詹姆斯.帕克才被任命為西南航空公司的首席執行長。事後大多數航空公司的反應是立刻開始裁員和削減開支。然而,帕克並沒有解僱任何員工,也沒有減少他們的報酬。相反地,他給了他的團隊冷靜和穩定的領導。他證明了西南航空重視他們的團隊更甚於財政的盈虧。

偉大的領導者在繁榮時期是最不會被認出來的。相反的,是因為他們經歷了艱難的時刻,才會被譽為偉大。正如希伯來書 10 章 36 節所告誡的:「你們必須忍耐,使你們行完了 神的旨意就可以得著所應許的。」

根據上述原則,你認為自己是一位有"RARE"的 罕見領導者嗎?

版權所有 @2022,非常規商業網絡。經“UBN Integrity Moments”許可改編,這是一篇關於工作中信仰問題的評論。 UBN 是一個為國際小企業社區服務的信仰事工。

備註:如果你手上有聖經,想閱讀更多與這個主題相關的內容,請參考下面的經文:

加拉太書 5章13-14節
5:13 弟兄們,你們蒙召是要得自由,只是不可將你們的自由當作放縱情慾的機會,總要用愛心互相服事。
5:14 因為全律法都包在「愛人如己」這一句話之內了。
腓立比書 2章3-4節
2:3 凡事不可結黨,不可貪圖虛浮的榮耀;只要存心謙卑,各人看別人比自己強。
2:4 各人不要單顧自己的事,也要顧別人的事。
腓立比書 4章6-7節
4:6應當一無掛慮,只要凡事藉著禱告、祈求,和感謝,將你們所要的告訴神。
4:7神所賜、出人意外的平安必在基督耶穌裡保守你們的心懷意念。
帖撒羅尼迦前書 5章16-18節
5:16 要常常喜樂,
5:17 不住地禱告,
5:18 凡事謝恩;因為這是 神在基督耶穌裏向你們所定的旨意。
羅馬書 5章3-5節
5:3 不但如此,就是在患難中也是歡歡喜喜的;因為知道患難生忍耐,
5:4 忍耐生老練,老練生盼望;
5:5 盼望不至於羞恥,因為所賜給我們的聖靈將 神的愛澆灌在我們心裏。
雅各書 1章2-4節
1:2 我的弟兄們,你們落在百般試煉中,都要以為大喜樂;
1:3 因為知道你們的信心經過試驗,就生忍耐。
1:4 但忍耐也當成功,使你們成全、完備,毫無缺欠。

反省與問題討論

  1. 由於週一嗎哪有多種不同的語言版本, "RARE Leadership"的字母縮寫可能無法很貼切地翻譯成每種語言。但問題是,這四項原則在現今職場上並不如應有的那麼普遍。在你看來,哪一個原則是「最罕見的」呢?
  2. 你認為是甚麼讓一個好的領導者能夠維持關係呢?你能想出一個成功的例子嗎?如果有,請描述一下這個人。而你在維持關係方面的成效又如何呢?
  3. 「恢復喜樂」的原則並不一定能讓人對他們的處境感到高興,尤其是在問題尚未解決的情況下。但是,他們仍然可以體驗到喜樂。你認為快樂和喜樂之間的區別是什麼?
  4. 你如何定義「堅毅力」?尤其是在面臨巨大考驗和困難的時候,要如何提高領導者的效能和可信度?


PURSUING ‘R.A.R.E. LEADERSHIP’ IN THE WORKPLACE

By Rick Boxx

In their book, Rare Leadership in the Workplace, authors Marcus Warner and Jim Wilder use RARE as an acronym for how to become a mature leader. The first R stands for Remain Relational.” I would like to explore those principles from my own vocational experience.

While in public accounting, a manager thought I had undermined her authority. Instead of rebuking me personally and appropriately, I was called into her office so a partner and this manager could humiliate and belittle me. If she had remained relational, I would have learned the necessary lesson and corrected my actions. Instead, feeling humiliated and angry, I quit my job immediately.

The Bible speaks to this. Ephesians 4:32 tells us, “Be kind and compassionate to one another, forgiving each other, just as in Christ God forgave you.” When problems surface at work, they can be handled as tasks, or you can remain relational, solving the problem without damaging the relationship. 

The A in “Rare Leadership” stands for Act Like Yourself.” A former boss of mine modeled this quality when a customer began verbally assaulting one of our bank employees. My boss stepped in, confronted the customer, and when the argument escalated, he gave the customer a check for the total in his bank account and closed the account. My boss acted like himself, the adult in the room.

Jesus declared, “He has sent me to proclaim freedom for the prisoners and recovery of sight for the blind, to set the oppressed free” (Luke 4:18). Strong, mature leaders act like adults. They are not easily manipulated, and they are protectors, not predators.

The second R in “RARE Leadership” stands for Return to Joy.” Years ago, I asked an employee how she was doing. Although she answered, “Fine,” I could tell she was not “fine” – something obviously was troubling her. Looking into her eyes, I said, “How are you really doing?” Tears welled up as she began to share her fears and concerns. She later said that simple act helped her return to joy, even though her circumstances were still difficult.

We find this principle taught in Proverbs 15:23, “A person finds joy in giving an apt reply— and how good is a timely word!” As mature leaders, it is important that we cultivate awareness of those around us who are currently living in fear and desperately need some joy.

The E in “RARE Leadership” stands for “Endure Hardship Well.James Parker was named CEO of Southwest Airlines just months before 9/11, the terrorist attacks on the United States on Sept. 11, 2001. Most airlines reacted by immediately began laying off people and slashing expenses.Parker, however, did not lay off any employees, nor did he reduce their compensation. Instead, he gave calm and steady leadership to his team. He proved that Southwest valued their team above the fiscal bottom line. 

Great leaders are not recognized most during times of flourishing. Instead, they become known as great because they endured hard times. As Hebrews 10:36 admonishes, “You need to persevere so that when you have done the will of God, you will receive what he has promised.”

Based on the principles above, would you consider yourself a RARE leader?

Copyright 2022, Unconventional Business Network. Adapted with permission from “UBN Integrity Moments”, a commentary on faith at work issues. Visit www.unconventionalbusiness.org to sign up for UBN Integrity Moments emails. UBN is a faith at work ministry serving the international small business community.

Reflection/Discussion Questions

  1. Because “Monday Manna” is made available in many different languages, the acronym used for “RARE Leadership” may not translate well into every language. But the point is, these four principles are not as common as they should be in today’s marketplace. Which of these principles seems to you to be the “rarest”? 
  2. What in your mind enables a good leader to remain relational? Can you think of an example of someone who is successful in doing this? If so, describe that individual. How effective are you in remaining relational? 
  3. The principle, “Return to Joy,” does not necessarily being able to make people feel happy about their circumstances, especially if they remain unresolved. However, it is suggested they can still experience joy. What do you think is the difference between happiness and joy?
  4. How would you define “perseverance”? How does this quality, especially during times of great trial and difficulty, enhance a leader’s effectiveness and credibility?

NOTE: If you have a Bible and would like to read more, consider the following passages:
Galatians 5:13-14; Philippians 2:3-4, 4:6-7; 1 Thessalonians 5:16-18; Romans 5:3-5; James


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